OriginWallet Support / 支持
Support
Need help with OriginWallet? Email lambo25appsupport@gmail.com. Please include your iPhone model, iOS version, and the barcode format if you know it. Please don’t send a photo of a card that contains private account numbers.
Which barcodes are supported?
QR, PDF417, Aztec, Code 128, Code 39, Codabar, EAN-13, EAN-8, and ITF. Code 93, Data Matrix, UPC-E, GS1 DataBar, and MSI are not supported yet. OriginWallet keeps your card’s original barcode format, because many store scanners only accept the format printed on the card. Whether a particular store can scan your pass depends on its scanner.
OriginWallet creates barcode passes only. It does not support payment cards and cannot copy NFC or access cards.
Scanning doesn’t work
Make sure Camera access is on for OriginWallet in iOS Settings. Hold the card flat in good light and fill the frame with the barcode. You can also take a photo or screenshot of the barcode and import it from Photos.
“Add to Wallet” fails
Creating a pass needs an internet connection, because Wallet requires every pass to be signed by our server. Check your connection and try again. If it keeps failing, email us with the time it happened.
Free cards per day
You can create 3 new cards free each day. Editing a card you’ve already made and adding it to Wallet again doesn’t use your allowance. The allowance resets at local midnight, using the time zone your iPhone was set to when you first opened the app; changing the time zone later doesn’t reset it early.
Purchases and Restore Purchases
A one-time purchase unlocks unlimited new cards. It is not a subscription. Purchases are processed by the App Store. If you reinstall the app or use a new iPhone, open the purchase screen and tap “Restore Purchases” while signed in with the account you used to buy. Billing and refunds are handled by the App Store.
Deleting cards
Deleting a card in My Cards removes it from OriginWallet. A pass you’ve already added stays in Wallet; to remove it, open the Wallet app, tap the pass, then tap ⋯ and Remove Pass.
My card doesn’t appear when I arrive at the store
Nearby suggestions are decided by Wallet, not by OriginWallet, so a pass may not appear every time. Check that you chose a place for the card and that Location Services are on for Wallet.
For how OriginWallet handles information, read the Privacy Policy.
支持
使用 OriginWallet 遇到问题，请发送电子邮件至 lambo25appsupport@gmail.com。请注明 iPhone 型号、iOS 版本，如果知道的话也请注明条码格式。请不要发送带有私密账号的卡片照片。
支持哪些条码？
支持 QR 码、PDF417、Aztec、Code 128、Code 39、Codabar、EAN-13、EAN-8 和 ITF。暂不支持 Code 93、Data Matrix、UPC-E、GS1 DataBar 和 MSI。OriginWallet 会保留卡片原本的条码格式，因为很多商家的扫码器只接受卡片上印的那种格式。某家商店能否扫描你的卡片，取决于其扫码设备。
OriginWallet 只制作条码卡片，不支持银行卡支付，也不能复制 NFC 卡或门禁卡。
扫描不出来
请在 iOS“设置”中确认已为 OriginWallet 开启相机权限。把卡片放平，在光线充足的地方让条码占满取景框。也可以先拍照或截图，再从照片中导入。
“添加到钱包”失败
生成卡片需要联网，因为钱包要求每张卡片都经过我们服务器的签名。请检查网络后重试。如果一直失败，请发邮件告诉我们发生的时间。
每日免费额度
每天可以免费制作 3 张新卡。修改已做好的卡片并重新添加到钱包，不占用额度。额度在当地零点恢复，按首次打开 App 时 iPhone 所在的时区计算；之后更改时区不会提前恢复。
购买和恢复购买
一次购买即可解锁不限数量的新卡制作，不是订阅。购买由 App Store 处理。重新安装 App 或更换 iPhone 后，请使用购买时的账户登录，打开购买页面并点按“恢复购买”。账单和退款由 App Store 负责。
删除卡片
在“我的卡片”中删除卡片，会将其从 OriginWallet 中移除。已经加入钱包的卡片仍会保留；如需删除，请打开“钱包”App，点按该卡片，再点按 ⋯ 并选择“移除卡片”。
到店时卡片没有出现
附近推荐由钱包决定，而不是 OriginWallet，因此卡片不一定每次都会出现。请确认已为这张卡片选择地点，并已为“钱包”开启定位服务。
如需了解 OriginWallet 如何处理信息，请阅读隐私政策。